Sometimes it is really helpful for our support team to have a look at the browser console log. The console is a logbook of everything that happens on a website - starting at the load of the current page. Follow the following guide to gather your browser console log if our support team asks for it.
Chrome
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Press F12 or right-click on a page and click Inspect
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select Console
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make sure that Preserve Log checkbox is ticked (if you don't see Preserve Log checkbox, click on the cog icon on the right)
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reload the page (it should fill with log entries)
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right-click anywhere in the console → Save As... → choose the location to save the file
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Attach the file to the service ticket.
Firefox
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Press F12 or right-click on a page and click Inspect Element
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select Console
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activate Persist Logs checkbox
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make sure that all tags are selected (Errors, Warnings, XHR, etc) and reload the page (it should fill with log entries)
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right-click anywhere in the console → Select all → copy the selected content → paste it into a text file
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Attach the file to the service ticket.
Edge
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Press F12 or right-click on a page and click Inspect Element
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select Console
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make sure that Preserve Log checkbox is ticked
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select All section → reload the page
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Right-click at any place in the console content and choose “Save as…” → choose the location to save the file
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Attach the file to the service ticket.
Safari
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Press F12 or right-click on a page and click Inspect Element
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select Console
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make sure that Preserve Log checkbox is ticked
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select All and reload the page (it fill with log entries)
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click on any entry in the Console log and copy everything (use CMD+A shortcut)
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paste the content into a text file and send it to the Support team.